Computer Support

desktop-support

Our technical computer support offers more than Windows automated patch management. We offer a complete support desk for your employees’ daily desktop-related problems. Having trouble finding an email, using Outlook, opening a Word document, or connecting to a printer? Our proactive workstation support is the answer.

What it includes:

  • Friendly techs available to help you with your workstation
  • Virus and spyware / malware protection and removal
  • Operating system repairs
  • Weekly software updates and patches
  • Automatic remediation for known issues
  • White glove RMA service
  • 24/7/365 hardware monitoring and notification
  • Software support for standard applications
  • Remote support within 1 hour
  • On-site remediation within 4 hours
  • Windows and Apple expertise
  • Quarterly reports

Our team is highly proficient in deploying, supporting, and managing the following desktop software:

Windows 7 and 8

Windows is the most widely used desktop operating system in the world, and our staff will help you keep it running at peak performance all the time. We are available by phone and email to support your Windows desktop installation, day in and day out.

Microsoft Office Suite

Outlook, Word, and Excel are essential to almost all businesses these days. We will make sure that each application is installed and working so that you can get your TPS reports done before Friday.

Adobe

Adobe makes some of the most widely used software in the world today. We will help you install and configure the Adobe applications that you need for your business.

remote-monitoring

Remote Monitoring and Proactive Support

Remotely monitoring your server for potential problems allows us to react to small issues before they become big ones. When our monitoring system detects a potential issue, it will try to resolve it automatically by executing one of our preloaded remediation scripts. Should the remediation script fail to fix the issue, a support ticket is created and sent to one of our remote technicians. They will then fix the issue remotely and close the ticket with a detailed account of what went wrong and what they did to fix it.

technical-support

Technical Support

Based in Colorado Springs, our tech support staff is available via phone, email, or our customer portal Monday-Saturday and on-call during evenings and weekends for emergency support. Mission critical, 24/7/365 support is also available with each managed server contract. Our Windows-certified technicians are highly skilled at supporting even the most complicated server deployments and are always ready to help.

reporting

Reporting and Accountability

We provide quarterly reports to show you how your computers are faring, as well as how we are doing as a service provider. Would you like to know how many tickets we answered and if they were within our agreed upon SLA? We provide that data because we feel accountable to our customers and we confidently stand behind our promises.

Frequently Asked Questions:

Why do we call it proactive support?

Our remote monitoring alerts us of problems such as a hard drive that’s near capacity or a service conflict between your operating system and another application. Our proactive management system attempts to automatically remedy the problem; if it can’t, the system enters a support ticket on your behalf so one of our technicians can respond to the issue promptly.

Will you remove viruses and malware from our desktops?

Yes, we actively protect against malicious software and will remove any viruses or malware should your desktop become infected.

Do you support Mac?

Yes, we support many customers who use Macs instead of Windows-based PCs. All of our standard processes apply to Mac users.