Your internal network is the nervous system for all of your technology. Many businesses overlook the importance of a well-managed network and quickly pay the price for their oversight. Simpleworks will design, manage, and operate your network for you.
What it includes:
- 24/7/365 monitoring and notification
- Graphing and reporting
- Error collection
- Ongoing management
- Configuration management
- Security and Best Current Practices audit
- CCNA-CCNP certified administrators
- Quarterly reports
We also offer a complete network report and risk assessments. Included in this report are the following:
Monitoring and Notification
We monitor your hardware to make sure it is alive and healthy. Should we see a potential issue, we automatically open a support ticket and begin troubleshooting the issue.
Configuration and Configuration Management
Making sure your switches, routers, and firewalls are setup correctly can be a daunting task. It is our practice to ensure that the correct configuration is applied to each device from the start. We keep a copy of the config and watch it for changes. Should an unwanted change be made to the device, we will automatically open a ticket, and a technician will restore the previous configuration immediately.
Reporting and Accountability
We provide quarterly reports to show you how your desktops are faring, as well as how we are doing as a service provider. Would you like to know how many tickets we answered and if they were within our agreed upon SLA? We provide that data because we feel we are accountable to our customers and we confidently stand behind our promises.
Frequently Asked Questions:
Will you provide me with access to your monitoring and graphing?
Yes, copies of our graphs and other basic reports are available upon request. For dashboard access, ask one of our sales associates about our Advanced Network Monitoring service.
Can you setup Quality of Service (QOS) across my network?
We are very familiar with applying QOS settings, which prioritize certain traffic, such as phone calls, above other traffic, such as Internet browsing. However, QOS is not supported by all hardware. If you do not have the correct hardware, Simpleworks can help you acquire the necessary switches and routers to support QOS.
Can you help be build a large, complicated network?
We can work with any size network. If you have a complicated network involving multiple locations and advanced security needs or a small network with only a few computers, we have you covered.