Server Support

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Keep your servers problem-free and running at peak performance. Our regular, routine maintenance safeguards your company’s most critical data, and real-time error notifications and proactive server support allow us to remedy small problems before they become big ones.

What it includes:

  • Friendly staff available to troubleshoot any server problems
  • Virus and spyware / malware protection
  • Operating system repairs
  • Weekly software updates and patches
  • 24/7/365 hardware monitoring and notification
  • Software support for standard server applications
  • Active directory management
  • Exchange management
  • Database management
  • Clustering and advanced configuration support
  • Remote support within 1 hour
  • On-site remediation within 4 hours
  • Windows server 2008 and 2012
  • Quarterly reports

Our team is proficient at deploying and managing the following Microsoft server environments:

Microsoft Exchange

Microsoft Exchange is the world’s software standard for email, calendaring, and planning. At Simpleworks, our fully trained staff is highly proficient in deploying, managing, and supporting your Microsoft Exchange install. Whether you have a single installation or a muli-location federation, we are here to help.

Microsoft SQL

Microsoft SQL is a powerful database solution that needs the support of a Microsoft certified staff. Simpleworks can help you design your next SQL cluster as well as support and manage your current SQL installs.

Microsoft Lync

Microsoft Lync is a feature-rich unified communications tool and much more than just a phone system. We not only design, deploy, and manage Microsoft Lync installations throughout the country — we also use it internally for our own communications.

Microsoft Active Directory

Microsoft Active Directory is at the heart and soul of any business running Windows servers and desktops. Simpleworks will design, deploy, and manage your Active Directory installation.

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Remote Monitoring and Proactive Support

Remotely monitoring your server for potential problems allows us to react to small issues before they become big ones. When our monitoring system detects a potential issue, it will try to resolve it automatically by executing one of our preloaded remediation scripts. Should the remediation script fail to fix the issue, a support ticket is created and sent to one of our remote technicians. They will then fix the issue remotely and close the ticket with a detailed account of what went wrong and what they did to fix it.

technical-support

Technical Support

Our support staff is available via phone, email, or customer portal Monday-Saturday and on-call during evenings and weekends for emergency support. Mission critical, 24/7/365 support is also available with each managed server contract. Our certified Windows technicians are highly skilled at supporting even the most complicated server deployments and are always ready to help.

reporting

Reporting and Accountability

We provide quarterly reports to show you how your desktops are faring, as well as how we are doing as a service provider. Would you like to know how many tickets we answered and if they were answered within our agreed upon SLA? We provide that data because we feel we are accountable to our customers and confidently stand behind our promises.

Frequently Asked Questions:

Do you support Linux?

We work very closely with highly competent Linux support companies such as Data102. If you are in need of Linux server support, give us a call and we can help you create a holistic solution that will cover not only your Linux administration needs but also include your network and any other infrastructure on your premises or in your datacenter.

What is proactive support?

Our remote monitoring alerts us of problems such as a hard drive nearing capacity or a service conflict between your operating system and another application. Our proactive management system will attempt to automatically remedy the problem; if it is unable to, the system enters a support ticket on your behalf so one of our technicians can respond to the issue promptly.

Do you support Microsoft services such as Sharepoint?

Yes, our technicians are proficient in supporting the following Microsoft applications: Microsoft Server 2012, Microsoft Server 2008, Microsoft Server 2003, Exchange 2013, Exchange 2007, Active Directory, Sharepoint 2010, MS SQL 2008, and MS SQL Express 2008, and Microsoft Lync 2013 and 2010. However, while we do support Sharepoint servers, we do not manage Sharepoint installations at this time.