Tag Archive for: VoIP

Unified VOIP Communications and You

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Clear the Way to Your Business with Unified Communications

Communication solutions have one basic function: removing obstacles between you and your customers. A basic technology like the telephone allows people to communicate without having to be face to face, removing the obstacle of distance. Today, though, there are many different ways that people communicate (phone, instant messaging, voicemail, eFax, email, etc.); the various systems and devices used to deliver these communications can become an obstacle.

A unified communications system is vital to ensure easy and open communication between customers, employees, and vendors. Thanks to advances in cloud computing, data delivery, and software, the barriers between you and your customers can be removed.

Phone and Data Services

Business owners who want to improve their communication capabilities have a number of different voice and data services available. Many of these services utilize the Voice over IP (VoIP), which is platform that uses Internet Protocol (IP) to deliver phone calls and other media. VoIP business solutions are the preferred platform for many companies today and can also be paired with data services to give your business a truly unified communication system.

Magnavoip

– For small to medium-sized businesses, Data102’s Magnavoip is our preferred hosted handset  solution for small and medium-sized businesses. Magnavoip provides class 5 features like voicemail, eFax, hold queues, and more.

Microsoft Lync

– The most feature-rich phone and data services platform available today, Microsoft Lync connects you and your customers through VoIP, video conferencing, instant messaging, shared whiteboards, remote screen management, and more.

Cisco Call Manager Express

– This VoIP solution has many of the same features as Microsoft Lync but is better suited for larger businesses with up to 250 employees.

Each of these unified communication solutions will allow you to connect with your customers more efficiently, improving your customer service and reputation, which will ultimately affect your bottom line.

Colorado Springs Voice Solutions

Simpleworks is Colorado Springs’ leading IT and voice solutions company. Our IT support staff specializes in state-of-the-art voice and unified communication systems to serve businesses of all sizes. Contact us today to see what voice and data services will work best for you and your customers.

VoIP and Voice: What You Need to Know

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VoIP stands for Voice over Internet Protocol. Essentially what it does is convert audio phone signals that are normally broadcast in analog format to digital data, which can then be sent over the Internet. What this means is that businesses can use their Internet connection to make free phone calls. Since long-distance and international calls can be cripplingly expensive with standard phone service, a VoIP and Voice solution can save a business a lot of money and help them reach out to a larger global market without cutting too deeply into their budget.

Some companies may be skeptical about using VoIP, however, afraid that calls may be unclear or frequently dropped. The truth is, though, you are probably already using VoIP whenever you make long distance phone calls; more and more phone companies are using this protocol to reduce bandwidth and streamline their network. In fact, according to a study done by Juniper Research, one billion people will be using VoIP by 2017 and all the leading VoIP carriers are “becoming increasingly sophisticated in their service offerings.”

Here is how the system works. A business phone provider will install an Internet connection via Ethernet cable, which guarantees fast Internet speeds and better performance. This prevents calls from being dropped or losing sound quality. Next, a voice service is enabled by the business phone provider using routing technology so that calls can be placed cheaply (or free, in some cases)—both across the country and around the world. Most providers can actually use a company’s existing phone connection in order to set up the VoIP system. Any headsets and microphones needed are usually included in the provider’s installation services if the company does not already have them or want to purchase them separately.

Once the system is installed, businesses are able to access a wide range of call solutions including:

  • two- and three-way call waiting
  • direct inward dial
  • call transfers
  • hold music
  • attaching messages to emails
  • listening to voicemails over the Internet.

Despite all of these benefits, VoIP services are viable and reasonably priced, making them an asset to any company, large or small.

VoIP and Voice solutions might sound complicated on the surface, but they are actually incredibly user-friendly resources and provide a wide range of useful services. In today’s competitive market, the ability to communicate effectively with clients—without paying a fortune—can give a business the edge it needs to get ahead. Don’t get left behind. Let Simpleworks help you to set up your VoIP system today.