At Simpleworks, fall is a time of new beginnings. We have two major announcements to share with you on our new beginnings:
- Our new website is now live, check it out!
- Your invited to our Open House!
This relaunching of the Simpleworks brand is focused on conveying our message of “Simplicity” to you – our clients, friends and Colorado Springs neighbors.
Our office, located on Garden of the Gods Road, has been redesigned with a client-first focus.
We are so excited about these new changes that we want to invite you to check them out at our Open House on Friday, September 14.
- Our own Chef Josh will be serving fresh homemade street tacos
- Cold beers and refreshments on tap!
- Check out our client-focused Technical Assistance Center (TAC)
- Discover our secret to providing IT rapid response for our clients
- Meet the team that keeps IT simply working for so many Colorado Springs businesses.
Simpleworks’ mission to support our local businesses is in our DNA. We embrace this philosophy in both work and play – including how we cook. Our own, Chef Josh (aka Joshua Brambila, Simpleworks’ General Manager), is prepping and serving homemade street tacos at our Open House event.
We are excited to host you and show off how we make managing your IT simple for you. Come for the food, stay for the tours and get to know the team.
Our remodeling project provided an opportunity for us to reinvent how our team supports our clients. For example, each technician has three monitors on their desks. Two monitors are for daily tasks and monitoring of our clients’ network environments. The third monitor is dedicated to each tech’s open tickets and responses. We strive for a 60-minute meaningful response on support tickets. This third monitor provides our team continuous visibility into our client’s needs and keeps client resolution top of mind.
Our Technical Assistance Center (affectionately called the TAC) is the where the team performs our continuous, proactive network monitoring. We probe and discover probable IT events that could develop into issues if not addressed. By staying ahead of problems, we offer our clients strategic IT direction while ensuring reliable network performance.
An open house would not be complete without friendly guided tours of our new facility, tour highlights are the TAC, our inventory cage and the break-fix area where we rack, test and stage equipment prior to deployment. You’ll have the chance to meet the monitoring techs behind the scenes that keep your network running smoothly.
The relaunching of our website and remodeling of our office space is part of our overall goal of providing our Colorado Springs clients worry-free IT management services. We strive to be easy to work with, easy to connect with, and easy to understand. Our proactive IT monitoring services provide you with technology that simply works – so you don’t have to worry about IT. This allows you to do what you do best: growing a business and living life.
Please join us for our Open House on September 14. This is our opportunity to thank you for being our client, friend or neighbor, plus it’s a great excuse to have fun and learn more about each other.