At Simpleworks, we recognize the need for our customers to have access to as many of our support services as possible. To address this need, our recently redesigned website has an advanced computer services customer portal that features customization options, communication tools, and useful information. We are already receiving great feedback about the added capabilities of our new site, especially the customer portal, so we’re confident that this improved access will benefit your company as well.
Advanced Features of the Simpleworks Customer Portal
The new portal is more than just a bill pay system. Here are some of the features of the Simpleworks customer portal:
- Ticket submission — After logging in to the secure account area, our customers can submit a support ticket directly to our IT staff and monitor its progress.
- Ticket templates — Many issues are common and general, so we’ve provided quick submission templates to make your submission even faster.
- Account controls — Customers can review their plan, pay their bill, and download invoices from the Simpleworks customer portal.
- Informational links — The portal also features links to important information about services, IT issues, and more.
- Emergency contact — For our customers who face an IT emergency after normal business hours, submitting a ticket on the Simpleworks customer portal is the best way to contact our support staff.
Meeting the Needs of Our Customers
At Simpleworks, we continually strive to find new ways of meeting our customers’ demands. IT systems are vital to most businesses in the modern marketplace, so you can’t trust your success to a subpar IT service and support company in Colorado Springs.
Simpleworks has a proven record of providing superior IT customer service to a wide range of clients—both commercial and residential—in southern Colorado. Give us a call today to see how we can help your business to implement the IT solutions that will keep you operational, efficient, and protected.